Happy Customer Testimonials

Dear Victoria: I wanted you to know what a great job Andy Osborne did handling my repair service. I can tell he has an extremely busy position and that made it all the more amazing to me. He remained calm and collected at all times and appeared to accomplish his task with ease as a professional should. I was in the location three times and your entire team was very pleasant to work with, from Silvia up front to Andy and Nick at the Enterprise location. We encountered a few delays in the repair work but Andy was on top of it and kindly called me each time to explain. It’s no fun dealing with a damaged vehicle, but your team really did a great job of making the transaction go smoothly. My compliments go out to all of you. Sincerely, Adam Petty

Dear Vicki, Happy New Year! Just to let you know that I was extremely pleased with Mr. John Kraas. He was friendly, knowledgeable and professional… and went the extra mile for me. This is the third or fourth time that I’ve come to Falconi’s… you guys are doing a fantastic job! Thank you for everything – Sincerely, Benny Bennis

Hey Andy, Thanks so much for taking care of my car! I’m glad I chose Falconi’s Collision Authority. I think you have excellent customer service skills and a great sense of humor! Take care and good luck with your future endeavors! Also, have a safe and happy holiday season! Thanks! Thanks again, Carla Ellis

Falconi- I just want to say thank you for the excellent service I received on my daughter’s car repair. Your customer service rep. Andy Osborne was so courteous, helpful and professional. My car was finished ahead of time and the work was excellent. Andy is an asset to your company. Sincerely, Diana Hall

Thanks for doing such a great job! -Diana Zamora

Thank you for doing the estimate on my car so quickly.  It has taken a lot of worries off my mind. Hope you enjoy the Banana Bread as it does have nuts in it. Thank you again, Diane Pikes

Dear Ms. Dessaints: I am writing to thank Collision Authority, and more specifically Rod Mort, for the wonderful service I received in April of this year on repairs to my Volkswagen Jetta. I was very apprehensive about going to an auto body shop in Las Vegas, as I have had very negative experiences in the past; however, on the recommendation of a colleague, I decided to take my car to your establishment. I have to say that I was more than pleasantly surprised by the friendly staff, timely repairs, and more specifically, the outstanding communication Rod Mort provided. From the moment I walked in the door, Rod was nothing but helpful, courteous, and kind. He walked me through every step of the repair process and explained everything in a thorough and careful manner. He let me know exactly what was going on with my car and took care of any and all problems that came up easily and efficiently. The car was delivered on time as promised and looked GREAT! He is an asset to your company, and should I have any other auto body issues, I would not hesitate to work with Collision Authority and Rod again. Thank you so much for your service. Sincerely, Dierdre Lupher Administrative Assistant Department of Educational Psychology University of Nevada, Las Vegas

Just a note to say thanks for all your assistance in getting my Acura back on the road. The car looks great and you have lived up to the expectations I had from a prior customer. While I hope not to need your services again, it is nice to know that should I need them, I would again be well taken care of. Thanks, Don Donald H. Ridberg Area Human Resources Manager- Nevada Securitas Security Servies USA, Inc. 2080 E. Flamingo Road, #400 Las Vegas, NV 89119

Dear Ms. Dessaints: In July 2007 I brought my Honda to your shop for repairs. At that time I met DC Baker and your shop foreman. DC gave quotes and estimated time to complete the repairs. To my surprise, he met the goals of time and money. The work done was excellent. I then had a problem with the signal light on the side your shop repaired which turned out to be a loose light bulb socket. Your shop fixed it within ten minutes of me arriving and no charge to me. Recently the front tires developed a vibration I thought might be related to the re-alignment of the front end completed as a part of the repairs in July. It turned out to be due to tire wear and your shop solved it by rotating the tires; again no charge and inside of 20 minutes. In my entire life I have never had such a proactive, let’s-get-this-problem-fixed attitude in an auto repair shop. Your team there are fantastic, especially DC. He actually remembered my name after 4 months. I congratulate you on your team and especially the attitude prevailing in your shop. While this kind of atmosphere starts with the leaders at the top, it takes staff members like DC to make it happen. Please convey my regards to DC. He is a master at public relations and therefore projects exactly those qualities a company must demonstrate to the public to be the best. Again, I congratulate you on your staff. Please see that a copy of this letter is placed in DC’s personnel file for his annual review. Sincerely, Greg Raab

Dear Sir: In a culture in which professionalism and service have become verbiages utilized only to attain business, my recent experiences with Gary Brousseau were a refreshing experience. As the “bubble” in our economy continued to inflate, respect and consideration for the consumer took a ‘back seat’. Now that the whole of the world wide economic picture has deflated, business in general have not gotten the message. “It’s the consumer, Stupid.” The attitude that in order to be successful the populous needs only to be supplied with goods and services at a more competitive price will do nothing more than prolong the present economic morass and the subsequent ‘Bear Stock Market’. I congratulate your company for ‘standing out in the crowd’. Sincerely, Harvey C. Miller

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